Insights

The importance of following a proper recruitment process

The importance of following a proper recruitment process October 2019 More and more we have experienced cases of candidates falsifying their CV’s and / or supporting documentation during the recruitment process. Candidates are desperate for work so they tailor their...

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Are you running your business or is it running you?

Are you running your business or is it running you? October 2019 Are you in the habit of paying invoices as you receive them? Perhaps someone once told you this was good business practise? Or maybe you just worry that not settling an account immediately will land you...

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Education at the heart of patient informed consent

Education at the heart of patient informed consent December 2018 On a busy day in your practice with back-to-back patients it can be easy to skip over some of the formalities of treating patients, like consent forms and patient education. This can not only land you in...

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Verification in an era of information overload

Verification in an era of information overload September 2018 At a recent event I attended on digital transformation, I was struck by a comment by one of the speakers on the proliferation of content. It seems that in this age of near ubquitious connectivity, many of...

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Customer focus – critical to success but often MIA

Customer focus – critical to success but often MIA September 2018 Better understanding and planning for some of the common challenges faced by business owners at start-up phase greatly improves your business’ capacity for survival.   It also helps identify those areas...

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Marketing’s place in practice strategy

Marketing’s place in practice strategy June 2018 The role of marketing as a strategic driver in practices is too often overlooked. One reason for this may be an historical over-reliance on referrals from peer doctors. But this ignores the reality that patients in...

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Addressing Client Concerns

Client alert: Unauthorised use of HPCSA’s name to sell patient recording device  It has come to our attention that a sales representative is targeting our Clients, using the HPCSA’s name to sell a device and software package that purports to digitally record and store...

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The new marketplace – A patient’s perspective

The new marketplace - A patient's perspective March 26, 2018 Driven largely by the high rate of smartphone adoption, digital communication is revolutionising how patients interact with their healthcare provider.  Smartphones haven’t just transformed how people find...

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Population location and pipe dreams

Population location and pipe dreams March 26, 2018 Whether you’re setting up a new practice or reviewing your current one, something often overlooked is the composition of the population you serve. Many people dream of basing themselves in a specific geographic...

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The Culture of Symbiosis – Evaluating Performance

We’re all aware that we’re currently living in a recession, and, on average, we’re being a lot more cautious about how we spend our money – personally or professionally. While some retail reports suggest that the food and transport spend is up, everything else seems...

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The Dashboard Series – Compliance

Are you legally compliant and ethically sound? There is nothing truer in business than the notion of “what goes around comes around” and “what you put in is what you get out”. As a business owner it makes good commercial sense, for instance, to run your business...

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The Dashboard Series – Consultations

Patient consultations are key to your practice’s true potential and success! The great advantage of being a healthcare provider is that you have instant access to a captive audience with a demand for your services and expertise. If you’re diligent and conscientious...

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The Dashboard Series – Financial Metrics

Helping you keep a strategic eye on your company’s finances When you start out in practice it is critical to remind yourself every day that you are creating an asset and that your business will one day realise a significant value which will contribute to your personal...

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The Dashboard Series – Hiring Staff

The art of hiring the right staff to ensure the success of your practice More than ever, running a successful practice in today’s highly competitive marketplace is largely dependent on the team you hire and entrust with your business. It’s vital that you select and...

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The Dashboard Series – Marketing

The art of brand building to attract and retain the right customers If your business’s current market perception were measured, how would your brand stand up? Would consumers easily recognise it; would they have interacted positively with your staff and speak...

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The National Credit Act – Tips for Practitioners

Providing credit to customers has practice owners in a bit of a panic. And rightfully so, for those who actually provide credit as defined in the National Credit Act of 2005 (“the NCA”). The first and most important question to ask is whether you are a credit provider...

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Ticking boxes or waving the consumer flag?

Over the last couple of years, the Legislature has championed the consumer cause through a number of new laws which the health care industry cannot afford to ignore. In fact, the challenge is to see such consumer-focused legislation as an opportunity, where...

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Tweaking your recall

I recently had to make a specialist appointment for a routine annual check-up and when I set up the appointment, I discovered that my last visit had been two years ago. I expressed my surprise and mentioned to the receptionist that I used to receive a reminder and had...

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Wanted: polished, professional job ads!

Every piece of marketing material your company sends out to the general public or your specific industry is important, so it’s vital that the crafting and positioning of each communication is carefully thought out and placed. A well-written, professional and...

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Who is responsible for paying your locums’ PAYE?

Hollander Optometrists Case Study Byron Hollander runs two practices in the Western Cape – one at Kuils River and the other at Eeste River. While Mr Hollander sees patients at both of his practices, he also supplements his services with help from several locum...

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The true cost of discounts

A discount is a reduction in the price of goods and services offered by a retailer to the consumer. It is relatively simple to calculate the impact of a discount to the retailer. Chris Faul, in his article on discounting [LINK?], has already explained the financial...

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Locums – use carefully

The use of locums in the health care industry has again been raised by several practitioners, making this an opportune time to re-examine the need for and proper use of locums in the industry. First, let’s define just what a locum is. The classical definition is: “a...

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Sweat the assets

In these trying economic times, with the consumer and business confidence indexes so disappointingly low, the obvious advice to any astute businessperson would be to maximise revenue, aggressively manage expenses and ‘sweat the assets’. In the medical profession you...

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Stay wide-awake and avoid a recruitment nightmare

Knowing your rights as a business owner, making sure you’re dealing with professional recruitment agencies or labour brokers, and following the correct associated administrative procedures can save you a lot of time, money, and hassle in the long-run After having been...

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Get your affairs in order

Get your affairs in order so that you can leave behind a legacy - not a nightmare. It’s not a pleasant or popular topic to dwell on, but the reality is that, at some point in time, we all have to make practical and clear-cut plans and provisions concerning death or...

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Beyond customer service

The cornerstone of customer service is perception and the key goal of any business is to ensure that this perception always remains positive. Perception is a customer’s reality. They don’t have to know all the details about your brand or intended mission, vision and...

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Succession planning

Planning for succession — who will succeed you when you no longer can or are not wanting to do the work — will provide a seamless transition for patients and everyone else who deals with your practice, as well as minimize disruption to you and your family. Succession...

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Tax and your motor vehicles expenses explained

Many of you will have had some kind of hiccup when it comes to Motor Vehicle Expenses on your Income Tax Assessment. In most cases, this is due to a failure to provide a logbook in support of your claim for these expenses. Before we examine this requirement, let’s...

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Sweat the assets

In these trying economic times, with the consumer and business confidence indexes so disappointingly low, the obvious advice to any astute businessperson would be to maximise revenue, aggressively manage expenses and ‘sweat the assets’. In the medical profession you...

read more

Stay wide-awake and avoid a recruitment nightmare

Knowing your rights as a business owner, making sure you’re dealing with professional recruitment agencies or labour brokers, and following the correct associated administrative procedures can save you a lot of time, money, and hassle in the long-run After having been...

read more

Succession planning

Planning for succession — who will succeed you when you no longer can or are not wanting to do the work — will provide a seamless transition for patients and everyone else who deals with your practice, as well as minimize disruption to you and your family. Succession...

read more